Case study: Combi-boiler breakdown

Emergency Boiler Breakdown Problem:

The owners had a 15-year-old combi-boiler that had stopped working during a very cold spell of weather…

Property Type:

A home in Sheffield where 2 adults and 3 young children reside.

 Review of existing system:

The existing combi-boiler was 15 years old and had stopped working all together, so there was no heating or hot water for this young family.

The challenge:

Given the nature of the job, as an emergency, it requires a lot of thinking on your feet. We had the challenge of sourcing the right equipment to be picked up so that the replacement of the existing boiler could take place the next day. The boiler breakdown required a fast solution in February 2021 – it was a particularly cold snap!

The existing boiler couldn’t be repaired due to the age and cost implications of repairing it; so it was agreed a replacement would be the best option.

Following on from arranging the equipment we then set about speaking to our existing clients with appointments for the following day, to re-arrange these bookings so we could get cracking with the fitting for the next day. A boiler breakdown is something we would prioritise in our workload.

The result:

Removal of the current boiler and replacement with a brand-new 40kw Ideal Vogue boiler. Fitted and up and running within 24 hours of the initial call. The client was delighted to have hot water so that she could bathe her children, and heating; which is clearly a fundamental we all need.


Client Testimonial:

“Steve responded in our hour of need. He made every effort to get our heating and hot water up and running. When we realise our boiler had reached the end of its days, he gave us a good price for a new boiler. It was installed within 24 hours. Jason and Steve arrived early and stayed until everything was back up and running. Thank you for saving the day”



  • What Our Clients Say

    Trustworthy, reliable, friendly and brilliant at what they do…

    We have used Bradley Plumbing for many years within the Sheffield Methodist Circuit and they are very good. They have provided us with gas inspections, installations, callouts, service and repairs on gas, heating and plumbing issues plus bath installations. No job is too small or too big for them. Their response and customer service are excellent and they are great to work with.  I would definitely recommend them.


  • What Our Clients Say

    As a private landlord I always need reliable trades who I can trust to carry out work for me when needed, as I don’t always see the end result of the work it the property already has a tenant in place.

    Since I’ve been using Steve and the team at Bradley Plumbing and Heating, I have never looked back. Weather its just been a Gas Safe check or a full heating system I’ve always been given honest advice on the best way forward. The solution has always been completed on time and within the price or budget given before the work commenced.


  • What Our Clients Say

    Stephen was very professional and knowledgeble. He replaced my very old boiler with a new one, having to adapt completely to a knew system. He was friendly and took less time than I thought. Overall very happy with the job. Thanks!


  • What Our Clients Say

    Bradley Plumbing has been one of our preferred contractors for many years as a Gas Safe Engineer and Plumber.The repairs which have been carried out and the service which has been provided has been impeccable. We would recommend Steve's services to others, he has a professional and friendly approach towards clients and nothing is to much trouble. They can be called up on at short notice and can give advice where required over the telephone to cut down on landlord costs.


  • What Our Clients Say

    Steve and his apprentice, Jason, recently installed a full central heating system at my home. I was very pleased with his workmanship and principals - honest, trustworthy and reliable. They completed the work on time and in budget, I would highly recommend them - everything from initial consultation to completion of works was excellent. Great people, great company.


  • What Our Clients Say

    Steve does a great job.

    He is friendly, very good at his job and reasonable.


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