When The Dronfield Plumber Comes To Call!

There may be a pandemic, but you don’t need to panic when your Dronfield plumber visits you.

How we can help you, and help us, stay safe when we visit during this outbreak of Covid 19?

Something that I’m sure must have crossed your mind, during this difficult time with Covid-19 is when needing to have work done in an emergency, or even for routine work such as a boiler service, is it safe?

The answer is – yes, but there are strict guidelines in place that we will follow, in order to keep everyone safe.

The current guidance from the Government states that “work can be carried out in people’s homes, provided that the UK guidance on staying alert and safe social distancing is followed”.

So, how do we manage this? Firstly, we will need to undertake a Risk Assessment. This isn’t anything to be worried about. We will discuss, with you, what work needs to be undertaken. What a Risk Assessment does, is allows us to evaluate the amount of risk and for us to then bring the right amount of PPE along.

So, what does that really mean? When we visit your property to undertake any work we will be as careful and respectful as possible. We will survey the area/room(s) where the work will be undertaken and will try to have minimal contact with any surfaces not connected to the work being undertaken (sadly, we haven’t mastered the art of floating, so this does not apply to your floors!).

What else will we be doing to help? We will wear our uniforms, along with gloves and masks. In some cases, we may wear a clear face mask as well. We will also bring cleaning materials with us too. 

We will clean the area where the work is being undertaken both before and after – ie. boiler and pipes, radiators, taps etc.

We also wear shoe covers, this helps to minimise the amount of contact we have directly  with your floors. The covers are added once we arrive at your property, as soon as we step through your front door.

Where possible we will wash our hands before and after completion of our work, or, at the very least we will use hand sanitiser.

We do understand that this can be a stressful and difficult time for you.  Do call your Dronfield plumber if you want to discuss any aspects of how to stay safe. We want to reassure you that we will only undertake work for you, if we are in full health.

In the event that I or one of the team should feel unwell, we will call you and arrange an alternative date to visit.

What you can do to help… we suggest following these three “C’s” prior to our visit:

• Clear – a direct path. If possible, move items out of furniture out of the way so that we can keep contact with furniture to a minimum. Keep any internal doors open so that there is no contact with door handles.
• Clean – as much as possible both before and after. Just to clarify, we are not expecting you to hoover and dust just for us (unless you want to of course!) but clean anything that we will have contact with – like your front door handle and door bell, light switches, boiler etc. Make sure you also wash your hands before we arrive, during our visit and after we have left.
• Contain – if possible, and you feel comfortable, let us work independently. By this we mean you leave us alone with your boiler or to get on with whatever work we need to. This will help us maintain the least amount of contact between us and you. Of course, if you need to be there, have a mask and keep at least 1 metre between us, though 2 is better (no matter what, we will always adhere to the current government guidelines on social distancing).

In the event that you should feel unwell, a family member (who lives with you) is unwell, someone from your bubble or you should need to shield please do ring us and let us know. We would rather re-schedule for another day. As our customer, you are our number one priority and we want you to feel safe and reassured; telephone us please 07917 776549.

Should you feel too anxious to go ahead, we will not be offended if you call to re-arrange though we would prefer you tell us as soon as possible.

Finally, please do not be offended when we visit, if we do not accept (at this current time) your offers of a cup of something and/or a biscuit.

If you are looking for a local Dronfield plumber who has your safety at the centre of our operations contact us to get a quotation and booked in.